# Xperience Recruitment Limited

Xperience Recruitment Limited is a CQC-regulated home-care agency in Faringdon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/02/2022

## Practical info

- Postcode: SN7 7YR
- Registered manager: Wanja, James
- Local authority: Oxfordshire
- Region: South East
- City: Faringdon
- Last CQC check: 23/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-28
- Finding
  - Staff working with other agencies; Supporting people to access healthcare
  - Published: 2022-05-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-28

### Other

- Finding
  - Evidence: Medicines were administered by trained, competency-checked staff with errors reviewed and learning shared
  - Published: 2022-05-28
- Finding
  - Evidence: Staff understood and applied the Mental Capacity Act and sought consent before providing care
  - Published: 2022-05-28
- Finding
  - Evidence: Effective partnership working with healthcare services and local authority commissioners
  - Published: 2022-05-28
- Finding
  - Evidence: Registered manager was responsive to feedback and took immediate action to address issues
  - Published: 2022-05-28
- Finding
  - Evidence: Person-centred care plans reflected individual needs, preferences and cultural/equality considerations
  - Published: 2022-05-28
- Finding
  - Evidence: People described staff as caring, kind and respectful of privacy, dignity and independence
  - Published: 2022-05-28
- Finding
  - Evidence: Staff received appropriate training, regular supervision and yearly appraisals and felt valued
  - Published: 2022-05-28
- Finding
  - Evidence: People felt safe and supported by staff who completed regular safeguarding training
  - Published: 2022-05-28

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-28
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-05-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-28
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-05-28
- Finding
  - Staffing and recruitment
  - Published: 2022-05-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-28
- Finding
  - Quality performance, risks, regulatory requirements and continuous learning
  - Published: 2022-05-28
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-05-28
- Finding
  - Duty of candour and openness when things go wrong
  - Published: 2022-05-28
- Finding
  - Promoting a positive, person-centred and empowering culture
  - Published: 2022-05-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8571262852

HomeCare Compass is an independent guide and is not affiliated with the CQC.