# Jemis Care

*Operated by Jemis Care Ltd.*

Jemis Care is a CQC-regulated home-care agency in Southall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 21/06/2023

## Practical info

- Postcode: UB1 3HA
- Registered manager: Mondo, Irene Mundrua
- Local authority: Ealing
- Region: London
- City: Southall
- Last CQC check: 21/Jun/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-21

### Other

- Finding
  - Evidence: Staff supported through supervision, unannounced spot checks and one-to-one sessions
  - Published: 2023-06-21
- Finding
  - Evidence: Care plans reviewed and updated promptly when changes in circumstances occurred
  - Published: 2023-06-21
- Finding
  - Evidence: Communication with relatives rated highly; proactive contact when carers running late
  - Published: 2023-06-21
- Finding
  - Evidence: Effective infection prevention and control measures with appropriate PPE use
  - Published: 2023-06-21
- Finding
  - Evidence: Registered manager approachable, hands-on and involved in day-to-day care and quality monitoring
  - Published: 2023-06-21
- Finding
  - Evidence: Person-centred care with consistent staffing enabling relationship building and knowledge of preferences
  - Published: 2023-06-21
- Finding
  - Evidence: Staff received appropriate training including catheter care, MCA, infection control and medicines
  - Published: 2023-06-21
- Finding
  - Evidence: Safe recruitment procedures followed including DBS checks, references and identity verification
  - Published: 2023-06-21

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-21
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-06-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-21
- Finding
  - Using medicines safely
  - Published: 2023-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-21
- Finding
  - Staffing and recruitment
  - Published: 2023-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-21
- Finding
  - Continuous learning and improving care
  - Published: 2023-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8570944950

HomeCare Compass is an independent guide and is not affiliated with the CQC.