# Calderdale Home Care - Newcastle

*Operated by Calderdale Home Care Limited.*

Calderdale Home Care - Newcastle is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/02/2022

## Practical info

- Postcode: NE4 8AW
- Registered manager: Robson, Edna
- Local authority: Newcastle upon Tyne
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 04/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-04
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-02-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-04

### Other

- Finding
  - Evidence: End of life wishes respected and staff trained in end of life care
  - Published: 2022-02-04
- Finding
  - Evidence: Strong partnership working with other healthcare professionals (GP, district nurses, SALT)
  - Published: 2022-02-04
- Finding
  - Evidence: Positive, supportive management culture with regular supervisions
  - Published: 2022-02-04
- Finding
  - Evidence: Care delivered in line with MCA principles; staff trained in MCA and DoLS
  - Published: 2022-02-04
- Finding
  - Evidence: Effective quality assurance and audit systems monitored by manager and provider
  - Published: 2022-02-04
- Finding
  - Evidence: Staff received additional IPC and PPE training during the pandemic
  - Published: 2022-02-04
- Finding
  - Evidence: Person-centred care plans created from holistic assessments involving people and relatives
  - Published: 2022-02-04

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-04
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-02-04
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-04
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-04
- Finding
  - Using medicines safely
  - Published: 2022-02-04
- Finding
  - Staffing and recruitment
  - Published: 2022-02-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-04

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-02-04
- Finding
  - Managers and staff being clear about their roles and regulatory requirements
  - Published: 2022-02-04
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-02-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8567265818

HomeCare Compass is an independent guide and is not affiliated with the CQC.