# Sugarman Health and Wellbeing - Liverpool

*Operated by Sugarman Health and Wellbeing Limited.*

Sugarman Health and Wellbeing - Liverpool is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: L3 9LQ
- Registered manager: Jones, Laura
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 04/Jul/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-03

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-03

### Other

- Finding
  - Evidence: Complaints thoroughly investigated and used to drive service improvements
  - Published: 2023-02-03
- Finding
  - Evidence: Effective multi-agency working with GPs, district nurses, occupational therapists and social workers
  - Published: 2023-02-03
- Finding
  - Evidence: Cultural and faith needs recorded and actively supported within care plans
  - Published: 2023-02-03
- Finding
  - Evidence: Strong staff support including induction, mandatory training, progression opportunities and wellbeing resources
  - Published: 2023-02-03
- Finding
  - Evidence: Regular audits, spot checks and satisfaction surveys providing good governance oversight
  - Published: 2023-02-03
- Finding
  - Evidence: Personalised support enabling people to achieve meaningful personal goals and ambitions
  - Published: 2023-02-03
- Finding
  - Evidence: Robust safeguarding systems with timely notification to CQC and local authorities
  - Published: 2023-02-03
- Finding
  - Evidence: Staff matched carefully to people they support, fostering strong, consistent relationships
  - Published: 2023-02-03
- Finding
  - Evidence: Comprehensive, person-centred care planning with full involvement of people, relatives and health professionals
  - Published: 2023-02-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-03
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and to take part in activities
  - Published: 2023-02-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-03
- Finding
  - Staffing and recruitment
  - Published: 2023-02-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-03
- Finding
  - Using medicines safely
  - Published: 2023-02-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-02-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-03
- Finding
  - Continuous learning and improving care
  - Published: 2023-02-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8565926133

HomeCare Compass is an independent guide and is not affiliated with the CQC.