# Sugarman Health and Wellbeing - Leeds

*Operated by Sugarman Health and Wellbeing Limited.*

Sugarman Health and Wellbeing - Leeds is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 23/06/2022

## Practical info

- Postcode: LS1 5JD
- Registered manager: Butterworth, Debbie
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 23/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-23

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-07-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-23

### Other

- Finding
  - Evidence: Staff felt well supported by management and were inducted with shadowing
  - Published: 2022-07-23
- Finding
  - Evidence: Registered manager understood duty of candour and was open about lessons learned
  - Published: 2022-07-23
- Finding
  - Evidence: Complaints system in place; people and relatives were confident concerns would be acted on
  - Published: 2022-07-23
- Finding
  - Evidence: Care plans were person-centred and included people's preferences and communication needs
  - Published: 2022-07-23
- Finding
  - Evidence: Relevant risks to people's care were being assessed, planned for and control measures put in place
  - Published: 2022-07-23
- Finding
  - Evidence: People were supported by staff who were caring and respected their dignity and privacy
  - Published: 2022-07-23
- **other** _(moderate)_
  - Evidence: we saw one example of one staff member starting to work without the adequate checks fully completed
  - Published: 2022-07-23
- **record_keeping** _(minor)_
  - Evidence: information was not readily available to evidence equipment used by staff had passed the required Lifting Operations and Lifting Equipment regulations checks
  - Published: 2022-07-23
- **governance** _(moderate)_
  - Evidence: some of the issues found at this inspection had not been previously identified in the provider's own audits
  - Published: 2022-07-23
- **care_planning** _(moderate)_
  - Evidence: we saw examples of moving and handling risks assessment which lacked detail in relation to the equipment used
  - Published: 2022-07-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-23
- Finding
  - Staffing and recruitment
  - Published: 2022-07-23
- Finding
  - Using medicines safely
  - Published: 2022-07-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
  - Published: 2022-07-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-07-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8565925968

HomeCare Compass is an independent guide and is not affiliated with the CQC.