# Sugarman Health and Wellbeing - Dorset

*Operated by Sugarman Health and Wellbeing Limited.*

Sugarman Health and Wellbeing - Dorset is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/04/2022

## Practical info

- Postcode: BH17 7FJ
- Registered manager: Hepworth, Heather
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 14/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; supporting people to express their views
  - Published: 2022-04-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-14

### Other

- Finding
  - Evidence: 98% of staff reported being happy working for the service in the latest survey
  - Published: 2022-04-14
- Finding
  - Evidence: Communication needs identified and met using picture systems, word boards and key phrases
  - Published: 2022-04-14
- Finding
  - Evidence: Effective partnership working with commissioners, schools, day centres and health professionals
  - Published: 2022-04-14
- Finding
  - Evidence: Robust governance and auditing covering medication, moving and handling and care reviews
  - Published: 2022-04-14
- Finding
  - Evidence: Strong, supportive registered manager praised by staff, people, relatives and professionals
  - Published: 2022-04-14
- Finding
  - Evidence: Good MCA compliance with assessments and best interest decisions documented
  - Published: 2022-04-14
- Finding
  - Evidence: Person-centred, regularly reviewed care plans with involvement of people and families
  - Published: 2022-04-14
- Finding
  - Evidence: 24/7 on-call duty system providing reliable support to staff
  - Published: 2022-04-14
- Finding
  - Evidence: Robust induction, mandatory training, Care Certificate and ongoing competency assessments
  - Published: 2022-04-14
- Finding
  - Evidence: Medicines administered safely by trained, competent staff with electronic records and spot checks
  - Published: 2022-04-14

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-14
- Finding
  - Using medicines safely
  - Published: 2022-04-14
- Finding
  - Staffing and recruitment
  - Published: 2022-04-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2022-04-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-14
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2022-04-14
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-04-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8565594537

HomeCare Compass is an independent guide and is not affiliated with the CQC.