# Helping Hands Evesham and Cotswold

*Operated by Midshires Care Limited.*

Helping Hands Evesham and Cotswold is a CQC-regulated home-care agency in Evesham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2021

## Practical info

- Postcode: WR11 4DA
- Registered manager: Hutton, Hayley
- Local authority: Worcestershire
- Region: West Midlands
- City: Evesham
- Last CQC check: 17/Nov/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong working relationships with health and social care professionals to ensure coordinated care.
  - Published: 2021-11-17
- Finding
  - Evidence: People supported to make choices and involved in care planning; dignity and respect consistently reported.
  - Published: 2021-11-17
- Finding
  - Evidence: Positive culture with open, honest relationships between management, staff, people and relatives.
  - Published: 2021-11-17
- Finding
  - Evidence: Robust governance and quality assurance systems including audits, observations and care record checks.
  - Published: 2021-11-17
- Finding
  - Evidence: Registered manager carried out monthly reviews of people's care and maintained regular contact with service users.
  - Published: 2021-11-17
- Finding
  - Evidence: Staff received role-appropriate training including bespoke training for individuals with complex needs.
  - Published: 2021-11-17
- Finding
  - Evidence: Thorough recruitment procedures including DBS checks and employment references.
  - Published: 2021-11-17
- Finding
  - Evidence: Detailed, person-centred care plans and risk assessments regularly reviewed and kept up to date.
  - Published: 2021-11-17
- Finding
  - Evidence: Medicines managed safely with detailed protocols, regular records checks, and refresher training for staff.
  - Published: 2021-11-17
- Finding
  - Evidence: Effective safeguarding procedures with staff demonstrating clear understanding of how to protect people from abuse.
  - Published: 2021-11-17
- **communication_with_families** _(minor)_
  - Evidence: The only thing to change would be having to contact the call centre to get hold of anyone over the weekends – it doesn't work very well!
  - Published: 2021-11-17
- **staffing_levels** _(minor)_
  - Evidence: weekend staff cover meant that sometimes there was not the consistency and timeliness that people had on weekdays.
  - Published: 2021-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8565116813

HomeCare Compass is an independent guide and is not affiliated with the CQC.