# Guardian Homecare (The Courtyards)

*Operated by Guardian Homecare UK Ltd.*

Guardian Homecare (The Courtyards) is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/11/2021

## Practical info

- Postcode: PR2 3WQ
- Registered manager: Shallcross, Beverley
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 10/Nov/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Communication needs met including support for non-English speakers and those with sensory impairments
  - Published: 2021-11-10
- Finding
  - Evidence: Technology used effectively to enable rapid staff response and people's independence
  - Published: 2021-11-10
- Finding
  - Evidence: Audits and quality improvement plans in place with ongoing monitoring
  - Published: 2021-11-10
- Finding
  - Evidence: Positive, open culture with approachable management and good staff support mechanisms
  - Published: 2021-11-10
- Finding
  - Evidence: People supported to access healthcare professionals and community activities, reducing social isolation
  - Published: 2021-11-10
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and developed with involvement of people and relatives
  - Published: 2021-11-10
- Finding
  - Evidence: PPE used consistently and infection control policies in place including COVID-19 contingency planning
  - Published: 2021-11-10
- Finding
  - Evidence: Staff recruited safely with all pre-employment checks completed and confirmed
  - Published: 2021-11-10
- Finding
  - Evidence: Medicines were managed safely with prompt action taken to address gaps and ensure dual-staff sign-off
  - Published: 2021-11-10
- Finding
  - Evidence: People and relatives felt safe and staff understood safeguarding actions and reporting procedures
  - Published: 2021-11-10
- **staff_competency** _(minor)_
  - Evidence: there was an occasion where their guidance and support for one person needed to be repeated to the staff team to support them to meet their individual needs.
  - Published: 2021-11-10
- **staffing_levels** _(minor)_
  - Evidence: Sometimes if they are short staffed, I have to wait a bit, but there is no problem.
  - Published: 2021-11-10
- **medication_management** _(minor)_
  - Evidence: medicines records had not been checked and signed by two staff at the beginning of each month, in line with the providers policy and best practice guidance.
  - Published: 2021-11-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8546391056

HomeCare Compass is an independent guide and is not affiliated with the CQC.