# Guardian Homecare (Lighthouse View)

*Operated by Guardian Homecare UK Ltd.*

Guardian Homecare (Lighthouse View) is a CQC-regulated home-care agency in Lancashire.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/10/2021

## Practical info

- Postcode: FY7 8SF
- Registered manager: Houldcroft, Kelly
- Local authority: Lancashire
- Region: North West
- City: Lancashire
- Last CQC check: 13/Oct/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-04-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-04

### Other

- Finding
  - Evidence: Continuous improvement through audits, surveys, observations and reviews
  - Published: 2022-04-04
- Finding
  - Evidence: Positive, person-centred culture led by the registered manager; duty of candour understood
  - Published: 2022-04-04
- Finding
  - Evidence: Effective complaints procedure with learning shared
  - Published: 2022-04-04
- Finding
  - Evidence: Kind, caring staff who respected privacy, dignity and independence
  - Published: 2022-04-04
- Finding
  - Evidence: Staff were trained, competent, well-supervised and supported
  - Published: 2022-04-04
- Finding
  - Evidence: Thorough needs assessments and person-centred care planning
  - Published: 2022-04-04
- Finding
  - Evidence: Robust infection prevention and control procedures, including effective PPE use during COVID-19
  - Published: 2022-04-04
- Finding
  - Evidence: Medicines administered safely with trained, competence-assessed staff and regular audits
  - Published: 2022-04-04

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-04
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-04
- Finding
  - Using medicines safely
  - Published: 2022-04-04
- Finding
  - Staffing and recruitment
  - Published: 2022-04-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-04
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-04
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-04-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8546390993

HomeCare Compass is an independent guide and is not affiliated with the CQC.