# Domicare Limited

Domicare Limited is a CQC-regulated home-care agency in Weybridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/05/2022

## Practical info

- Postcode: KT13 9UT
- Registered manager: Copacel, Monica
- Local authority: Surrey
- Region: South East
- City: Weybridge
- Last CQC check: 26/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting privacy, dignity and independence
  - Published: 2022-05-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-26
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2022-05-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-26

### Other

- Finding
  - Evidence: Business continuity plan with cover arrangements via a local company
  - Published: 2022-05-26
- Finding
  - Evidence: Clear complaints, safeguarding, end of life and equality policies in place
  - Published: 2022-05-26
- Finding
  - Evidence: Strong communication and partnership working with families, other agencies and health/social care professionals
  - Published: 2022-05-26
- Finding
  - Evidence: Regular quality assurance audits with action taken where necessary
  - Published: 2022-05-26
- Finding
  - Evidence: Robust recruitment process including references and DBS checks prepared for future staff
  - Published: 2022-05-26
- Finding
  - Evidence: Infection prevention and control procedures followed in line with government guidance, including PPE use
  - Published: 2022-05-26
- Finding
  - Evidence: Medicines management system with MAR and PRN protocol templates ready for use
  - Published: 2022-05-26
- Finding
  - Evidence: Detailed, personalised risk assessments and care plans reflecting preferences and life histories
  - Published: 2022-05-26
- Finding
  - Evidence: Punctual, unrushed visits delivered at times that suit people
  - Published: 2022-05-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-26
- Finding
  - Supporting people to develop and maintain relationships and follow interests and activities
  - Published: 2022-05-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-26

### safe

- Finding
  - Preventing and controlling infection; Learning lessons when things go wrong
  - Published: 2022-05-26
- Finding
  - Using medicines safely
  - Published: 2022-05-26
- Finding
  - Staffing and recruitment
  - Published: 2022-05-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-26

### well_led

- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2022-05-26
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-05-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8536626775

HomeCare Compass is an independent guide and is not affiliated with the CQC.