# SureCare Charnwood & Rushcliffe

*Operated by Woodcock Care Services Ltd.*

SureCare Charnwood & Rushcliffe is a CQC-regulated home-care agency in Loughborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/08/2022

## Practical info

- Postcode: LE12 7PU
- Registered manager: Strong, Sandra
- Local authority: Leicestershire
- Region: East Midlands
- City: Loughborough
- Last CQC check: 20/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-08-20

### effective

- Finding
  - Is the service effective?
  - Published: 2022-08-20

### Other

- Finding
  - Evidence: Registered manager experienced and competent, with regular audits and quality assurance
  - Published: 2022-08-20
- Finding
  - Evidence: Open, inclusive culture with strong communication between people, staff and managers
  - Published: 2022-08-20
- Finding
  - Evidence: End of life care protocols and trained staff
  - Published: 2022-08-20
- Finding
  - Evidence: Effective complaints handling with prompt resolution
  - Published: 2022-08-20
- Finding
  - Evidence: Person-centred care tailored to individual needs and preferences
  - Published: 2022-08-20
- Finding
  - Evidence: Kind and compassionate staff who treated people with dignity and respect
  - Published: 2022-08-20
- Finding
  - Evidence: Staff applied MCA principles and supported people to make decisions
  - Published: 2022-08-20
- Finding
  - Evidence: Effective collaboration with health and social care professionals
  - Published: 2022-08-20
- Finding
  - Evidence: Trained and experienced staff with robust induction and refresher training
  - Published: 2022-08-20
- Finding
  - Evidence: Safe recruitment practices including DBS, identity and reference checks
  - Published: 2022-08-20
- Finding
  - Evidence: Care delivered at agreed times and for agreed durations
  - Published: 2022-08-20
- Finding
  - Evidence: Safe care with systems to minimise risk of avoidable harm and abuse
  - Published: 2022-08-20

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-08-20

### safe

- Finding
  - Is the service safe?
  - Published: 2022-08-20

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-08-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8533188325

HomeCare Compass is an independent guide and is not affiliated with the CQC.