# Woodleigh Healthcare (Surrey Branch)

*Operated by Woodleigh Healthcare Limited.*

Woodleigh Healthcare (Surrey Branch) is a CQC-regulated home-care agency in Woking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 03/03/2023

## Practical info

- Postcode: GU21 6NL
- Registered manager: Mangesi, Damelza
- Local authority: Surrey
- Region: South East
- City: Woking
- Last CQC check: 03/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Training on learning disabilities, autism, equality and diversity completed by all staff
  - Published: 2023-03-13
- Finding
  - Evidence: Staff felt supported and valued by management; open-door policy promoted
  - Published: 2023-03-13
- Finding
  - Evidence: Accidents and incidents recorded and analysed with lessons shared; regulatory notifications made appropriately
  - Published: 2023-03-13
- Finding
  - Evidence: Effective partnership working with healthcare professionals including physiotherapists, GPs and district nurses
  - Published: 2023-03-13
- Finding
  - Evidence: Positive, person-centred culture described as open and inclusive; people and relatives highly complimentary about care
  - Published: 2023-03-13
- Finding
  - Evidence: Staff completed relevant training and competency checks including moving and handling and medicines administration
  - Published: 2023-03-13
- Finding
  - Evidence: Good infection prevention and control practices with adequate PPE supplies and regular spot checks
  - Published: 2023-03-13
- Finding
  - Evidence: Sufficient staffing levels with no missed care visits reported; systems in place to notify people of late visits
  - Published: 2023-03-13
- Finding
  - Evidence: Safe recruitment practices including DBS checks, right-to-work checks and reference verification
  - Published: 2023-03-13
- Finding
  - Evidence: People and relatives felt safe from abuse; staff understood safeguarding responsibilities and whistleblowing procedures
  - Published: 2023-03-13
- **incident_learning** _(minor)_
  - Evidence: Where the provider had sought feedback from staff in March 2022, it was not clear what had been done as a result... there was no record of the actions taken
  - Published: 2023-03-13
- **governance** _(moderate)_
  - Evidence: The provider's monitoring systems were not always effective in identifying and acting on shortfalls we found during this inspection.
  - Published: 2023-03-13
- **medication_management** _(moderate)_
  - Evidence: the provider did not consistently monitor the temperatures of medicines stored within the supported living services... audits did not identify this
  - Published: 2023-03-13
- **medication_management** _(moderate)_
  - Evidence: MARs were not always completed in line with the provider's 'Medication Management & Administration Procedure'... 'when required' medicines did not have an outcome recorded, stock balances were unclear
  - Published: 2023-03-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8533067036

HomeCare Compass is an independent guide and is not affiliated with the CQC.