# Nurse Plus UK - Plymouth

*Operated by Nurse Plus and Carer Plus (UK) Limited.*

Nurse Plus UK - Plymouth is a CQC-regulated home-care agency in Plymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/12/2022

## Practical info

- Postcode: PL1 3JY
- Registered manager: Phillips, Trudy
- Local authority: Plymouth
- Region: South West
- City: Plymouth
- Last CQC check: 29/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff incentives including long service awards, newsletters and community events promoted positive workplace culture
  - Published: 2022-12-29
- Finding
  - Evidence: Complaints were responded to in a timely manner and management team were approachable and responsive
  - Published: 2022-12-29
- Finding
  - Evidence: Provider implemented a 24-hour service for people to access GP, counselling and physio advice
  - Published: 2022-12-29
- Finding
  - Evidence: Electronic care system enabled people and relatives to access care records, improving communication
  - Published: 2022-12-29
- Finding
  - Evidence: People were supported by kind and caring staff who went above and beyond, including walking dogs and providing emergency supplies
  - Published: 2022-12-29
- Finding
  - Evidence: Staff received regular one-to-one supervision and competency checks were carried out to ensure safe care
  - Published: 2022-12-29
- Finding
  - Evidence: Risk assessments were updated regularly to reflect people's current care and support needs
  - Published: 2022-12-29
- Finding
  - Evidence: Medicines managed safely via electronic care planning system with MAR records clear and fully completed
  - Published: 2022-12-29
- Finding
  - Evidence: Safe recruitment processes were in place with pre-employment reference and DBS checks completed prior to employment
  - Published: 2022-12-29
- Finding
  - Evidence: Staff received training in safeguarding and knew what actions to take to protect people from the risk of avoidable harm
  - Published: 2022-12-29
- **consent_capacity** _(minor)_
  - Evidence: everyone using the service had their mental capacity assessed regardless of whether they had the mental capacity to consent to their care, treatment and support.
  - Published: 2022-12-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8531706854

HomeCare Compass is an independent guide and is not affiliated with the CQC.