# Bethphage Shrewsbury

*Operated by Bethphage.*

Bethphage Shrewsbury is a CQC-regulated home-care agency in Shrewsbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/01/2022

## Practical info

- Postcode: SY1 3GZ
- Registered manager: Rubinger, Natalia
- Local authority: Shropshire
- Region: West Midlands
- City: Shrewsbury
- Last CQC check: 25/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-01-25

### effective

- Finding
  - Is the service effective?
  - Published: 2022-01-25

### Other

- Finding
  - Evidence: Accessible communication via individual communication plans and the Accessible Information Standard
  - Published: 2022-01-25
- Finding
  - Evidence: Good complaints handling with logs, resolutions and action plans documented
  - Published: 2022-01-25
- Finding
  - Evidence: Personalised support plans including hospital passports in easy read and pictorial format
  - Published: 2022-01-25
- Finding
  - Evidence: Regular supervisions, meetings and audits supporting quality monitoring
  - Published: 2022-01-25
- Finding
  - Evidence: Strong and effective leadership with a registered manager described as 'brilliant' by officers
  - Published: 2022-01-25
- Finding
  - Evidence: Effective infection prevention measures including additional Covid-19 training and PPE use
  - Published: 2022-01-25
- Finding
  - Evidence: Comprehensive carer training including abuse, first aid, medication management and infection control
  - Published: 2022-01-25
- Finding
  - Evidence: Robust medicines management with individualised support, risk assessments and protocols
  - Published: 2022-01-25
- Finding
  - Evidence: Strong person-centred culture maximising choice, control and independence in line with Right Support, Right Care, Right Culture
  - Published: 2022-01-25
- Finding
  - Evidence: Effective matching process between carers and people using the service ensuring compatibility and successful placements
  - Published: 2022-01-25

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-01-25

### safe

- Finding
  - Is the service safe?
  - Published: 2022-01-25

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8502502247

HomeCare Compass is an independent guide and is not affiliated with the CQC.