# Cavendish Homecare Ltd

Cavendish Homecare Ltd is a CQC-regulated home-care agency in Ashington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/11/2022

## Practical info

- Postcode: NE63 9UN
- Registered manager: Simpson, Lynette
- Local authority: Northumberland
- Region: North East
- City: Ashington
- Last CQC check: 11/Nov/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-11
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-11-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-11

### Other

- Finding
  - Evidence: Registered manager undertaking local authority 'Excellence in care' programme to enhance skills
  - Published: 2022-11-11
- Finding
  - Evidence: Positive, family-oriented culture with staff and people speaking highly of the service
  - Published: 2022-11-11
- Finding
  - Evidence: Quality monitoring audits in place following previous breach of Regulation 17; management receptive to inspection feedback
  - Published: 2022-11-11
- Finding
  - Evidence: Person-centred care planning with six-monthly reviews; care plans reflected individual preferences
  - Published: 2022-11-11
- Finding
  - Evidence: Staff well-supported and trained following previous breach of Regulation 18; ongoing face-to-face training organised
  - Published: 2022-11-11
- Finding
  - Evidence: People felt safe; safeguarding system in place with concerns reported to appropriate agencies
  - Published: 2022-11-11
- Finding
  - Evidence: Sufficient staffing levels maintained; provider reduced coverage areas to ensure consistent, reliable care
  - Published: 2022-11-11
- Finding
  - Evidence: Effective recruitment checks in place following previous breach of Regulation 19, with provider no longer in breach
  - Published: 2022-11-11
- **complaints_handling** _(minor)_
  - Evidence: We spoke with the registered manager about recording any concerns and actions taken centrally, so any themes or trends could be more easily identified.
  - Published: 2022-11-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-11-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-11
- Finding
  - Using medicines safely
  - Published: 2022-11-11
- Finding
  - Staffing and recruitment
  - Published: 2022-11-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8496215075

HomeCare Compass is an independent guide and is not affiliated with the CQC.