# Advance Healthcare (Bushfield Court)

*Operated by Advance Health Care UK Ltd.*

Advance Healthcare (Bushfield Court) is a CQC-regulated home-care agency in Bilston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/02/2024

## Practical info

- Postcode: WV14 0PX
- Registered manager: Beaumont, Rachel
- Local authority: Wolverhampton
- Region: West Midlands
- City: Bilston
- Last CQC check: 27/Feb/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-02-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-02-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-27

### Other

- Finding
  - Evidence: Partnership working with GPs, community nursing teams, social workers and occupational therapists.
  - Published: 2024-02-27
- Finding
  - Evidence: Positive open culture with staff feeling able to share views; complaints reviewed for learning and service improvement.
  - Published: 2024-02-27
- Finding
  - Evidence: Robust governance systems including regular audits of incidents, medicines, health and safety, care plans and staffing.
  - Published: 2024-02-27
- Finding
  - Evidence: Responsive referrals to healthcare professionals when people's needs changed, confirmed by a visiting healthcare professional.
  - Published: 2024-02-27
- Finding
  - Evidence: Effective medicines management with clear guidance for time-specific and 'as required' medicines, including for conditions such as Parkinson's.
  - Published: 2024-02-27
- Finding
  - Evidence: People and relatives spoke highly of staff, describing them as friendly, respectful, gentle and going above and beyond expectations.
  - Published: 2024-02-27
- Finding
  - Evidence: Staff received ongoing training, induction support and regular 1:1 meetings to identify knowledge gaps and additional training needs.
  - Published: 2024-02-27
- Finding
  - Evidence: People felt safe and staff demonstrated clear understanding of risks associated with people's care, including mobility, skin integrity and mental health needs.
  - Published: 2024-02-27

### responsive

- Finding
  - End of life care and support
  - Published: 2024-02-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-27
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-02-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-27
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-27
- Finding
  - Using medicines safely
  - Published: 2024-02-27
- Finding
  - Staffing and recruitment
  - Published: 2024-02-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-27

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-02-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8444770243

HomeCare Compass is an independent guide and is not affiliated with the CQC.