# CSK Support 24 Ltd Northampton

*Operated by CSK Support 24 Ltd.*

CSK Support 24 Ltd Northampton is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 05/08/2024

## Practical info

- Postcode: NN3 6AQ
- Registered manager: Redding, Susan
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 05/Aug/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager understood duty of candour responsibilities and was open and transparent during inspection.
  - Published: 2021-08-07
- Finding
  - Evidence: Staff supported people to access healthcare appointments and specialist services including physiotherapists and falls team.
  - Published: 2021-08-07
- Finding
  - Evidence: People and relatives were involved in the care planning process and signed documents to evidence agreement.
  - Published: 2021-08-07
- Finding
  - Evidence: Incidents and accidents were recorded and audited by the registered manager for trends and patterns.
  - Published: 2021-08-07
- Finding
  - Evidence: Staff were regularly tested for COVID-19 and had sufficient PPE with infection prevention and control training.
  - Published: 2021-08-07
- Finding
  - Evidence: People were protected from abuse; staff understood safeguarding procedures and knew signs of abuse.
  - Published: 2021-08-07
- Finding
  - Evidence: Staff were recruited safely with necessary checks including references and DBS completed.
  - Published: 2021-08-07
- **complaints_handling** _(moderate)_
  - Evidence: One relative told us their recent complaint had not been dealt with to their satisfaction and communication with management had been lacking. This complaint was not documented on the complaints log.
  - Published: 2021-08-07
- **governance** _(moderate)_
  - Evidence: Audits completed had not identified concerns found on inspection. Audits were not completed on call times.
  - Published: 2021-08-07
- **record_keeping** _(moderate)_
  - Evidence: Staff had not recorded checking water temperature for one person or skin pressure damage checks for three people.
  - Published: 2021-08-07
- **medication_management** _(critical)_
  - Evidence: Staff did not record the reason for administering a medicine prescribed on an 'as required basis' to manage a person's distress or pain.
  - Published: 2021-08-07
- **missed_or_late_visits** _(moderate)_
  - Evidence: Due to staff being late I don't always have my tablets at the right times. Sometimes they don't have time to do you a dinner, so it has to be something quick.
  - Published: 2021-08-07
- **care_planning** _(critical)_
  - Evidence: Not all people had detailed risk assessments in place. For example, risk assessments which did not contain all the potential and known risks for one person who smoked and used emollient creams
  - Published: 2021-08-07
- Finding
  - Evidence: Complaints appropriately recorded, trends identified and lessons learnt with people informed of the complaints process.
  - Published: 2020-10-24
- Finding
  - Evidence: Good partnership working with GPs, district nursing, mental health teams, local authority and social work teams.
  - Published: 2020-10-24
- Finding
  - Evidence: Positive relationships between management, staff, people and families with approachable leadership and open culture.
  - Published: 2020-10-24
- Finding
  - Evidence: Strong infection prevention and control practices with appropriate PPE available and a Covid-19 policy implemented.
  - Published: 2020-10-24
- Finding
  - Evidence: Person-centred care plans contained in-depth information about people's preferences, life history, routines and end of life wishes in line with Gold Standards Framework.
  - Published: 2020-10-24
- Finding
  - Evidence: Comprehensive induction including Care Certificate, regular supervisions, competency checks and annual reviews ensured skilled and supported workforce.
  - Published: 2020-10-24
- Finding
  - Evidence: Electronic MAR charts and real-time monitoring system enabled accurate medicines administration and timely oversight by care co-ordinators.
  - Published: 2020-10-24
- Finding
  - Evidence: People felt safe and staff were trained in safeguarding procedures with clear guidance on protecting people from abuse and neglect.
  - Published: 2020-10-24
- **governance** _(minor)_
  - Evidence: There was no section within the staff meeting records to show what issues staff had raised and who was responsible for addressing and resolving these issues and by when.
  - Published: 2020-10-24
- **record_keeping** _(minor)_
  - Evidence: Staff rotas were not always effective in accurately planning people's care. One person's morning call was scheduled for 10:00 but was consistently taking place around 06:00.
  - Published: 2020-10-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8438282626

HomeCare Compass is an independent guide and is not affiliated with the CQC.