# Presanne Care Consultancy Ltd

Presanne Care Consultancy Ltd is a CQC-regulated home-care agency in Tilbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/06/2022

## Practical info

- Postcode: RM18 7AH
- Registered manager: Ofeke, Anne
- Local authority: Thurrock
- Region: East
- City: Tilbury
- Last CQC check: 01/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-07
- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare services
  - Published: 2022-06-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-07

### Other

- Finding
  - Evidence: Registered manager worked in partnership with healthcare professionals and other organisations.
  - Published: 2022-06-07
- Finding
  - Evidence: Registered manager was approachable, open and sought feedback from people and staff.
  - Published: 2022-06-07
- Finding
  - Evidence: Person-centred, flexible care with continuity of staff valued by people.
  - Published: 2022-06-07
- Finding
  - Evidence: People felt respected and cared for; staff had a caring attitude and treated people like family.
  - Published: 2022-06-07
- Finding
  - Evidence: Staff had completed an induction and mandatory training, with competency monitored through spot checks.
  - Published: 2022-06-07
- Finding
  - Evidence: Staff had been recruited safely with DBS checks and references in place.
  - Published: 2022-06-07
- Finding
  - Evidence: People told us they felt safe and comfortable with the staff in their own homes.
  - Published: 2022-06-07
- **infection_control** _(minor)_
  - Evidence: they had only been able to do one test a week for the previous two weeks due to difficulties with supplies, but this was now resolved.
  - Published: 2022-06-07
- **governance** _(minor)_
  - Evidence: as this was a new provider, their systems for auditing were not yet established. There were some audits in place and the registered manager was working towards a more robust auditing system.
  - Published: 2022-06-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-07
- Finding
  - Using medicines safely
  - Published: 2022-06-07
- Finding
  - Staffing and recruitment
  - Published: 2022-06-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-07

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-06-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-06-07
- Finding
  - Promoting a positive, person-centred culture; engaging and involving people and staff
  - Published: 2022-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8428377896

HomeCare Compass is an independent guide and is not affiliated with the CQC.