# Polly Care Services

*Operated by Polly Care Services Limited.*

Polly Care Services is a CQC-regulated home-care agency in Mitcham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/09/2022

## Practical info

- Postcode: CR4 4DG
- Registered manager: Sali-Rodriques, Maria
- Local authority: Merton
- Region: London
- City: Mitcham
- Last CQC check: 28/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-28
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-28
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-09-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-28

### Other

- Finding
  - Evidence: Staff treated people with dignity, kindness and respect, upholding privacy and independence
  - Published: 2022-09-28
- Finding
  - Evidence: Strong partnership working with community health and social care professionals
  - Published: 2022-09-28
- Finding
  - Evidence: Open and inclusive culture promoted by the registered manager seeking views of people, relatives and staff
  - Published: 2022-09-28
- Finding
  - Evidence: Person-centred care plans tailored to individual needs and wishes
  - Published: 2022-09-28
- Finding
  - Evidence: Staff had the right mix of knowledge, skills and support to deliver good-quality, safe care
  - Published: 2022-09-28
- Finding
  - Evidence: Staff followed current best practice guidelines regarding the prevention and control of infection, including those associated with COVID-19
  - Published: 2022-09-28
- Finding
  - Evidence: Medicines were well-organised and people received their prescribed medicines as and when they should
  - Published: 2022-09-28
- Finding
  - Evidence: People received consistently good-quality and safe care from the same group of staff who were familiar with their needs and preferences
  - Published: 2022-09-28

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-28
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-09-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-28
- Finding
  - Using medicines safely
  - Published: 2022-09-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-28
- Finding
  - Staffing and recruitment
  - Published: 2022-09-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-28
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-09-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-28
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2022-09-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8424693316

HomeCare Compass is an independent guide and is not affiliated with the CQC.