# Comprehensive Care Services

*Operated by Comprehensive Care Services Ltd.*

Comprehensive Care Services is a CQC-regulated home-care agency in Chertsey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/12/2022

## Practical info

- Postcode: KT16 0EG
- Registered manager: Mike, Grace
- Local authority: Surrey
- Region: South East
- City: Chertsey
- Last CQC check: 22/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-22

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-22
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-12-22
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-22

### Other

- Finding
  - Evidence: Registered manager understood duty of candour and submitted required notifications to CQC and local authority.
  - Published: 2022-12-22
- Finding
  - Evidence: Person-centred care plans developed collaboratively with people using the service.
  - Published: 2022-12-22
- Finding
  - Evidence: Effective partnership working with healthcare professionals and local authority.
  - Published: 2022-12-22
- Finding
  - Evidence: Quality monitoring systems in place including audits of medicines, care plans and daily care notes.
  - Published: 2022-12-22
- Finding
  - Evidence: Registered manager held Level 5 Diploma in Leadership for Health and Social Care and engaged in ongoing professional development.
  - Published: 2022-12-22
- Finding
  - Evidence: Effective risk assessments covering moving and handling, skin integrity and home environment.
  - Published: 2022-12-22
- Finding
  - Evidence: Independence actively promoted: '[Registered manager] has tried to motivate [person] to do things for herself again. [Person] has started doing her cooking and washing again.'
  - Published: 2022-12-22
- Finding
  - Evidence: Registered manager described as achieving outstanding outcomes: '[Registered manager] has done more for [person] than any other carer she has had.'
  - Published: 2022-12-22
- Finding
  - Evidence: Person felt safe and praised the registered manager: 'I feel very safe with [registered manager].'
  - Published: 2022-12-22

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-22
- Finding
  - End of life care and support
  - Published: 2022-12-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-22
- Finding
  - Using medicines safely
  - Published: 2022-12-22
- Finding
  - Staffing and recruitment; Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-22
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-12-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8417867684

HomeCare Compass is an independent guide and is not affiliated with the CQC.