# Arreta Care Limited

Arreta Care Limited is a CQC-regulated home-care agency in Cannock.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/11/2023

## Practical info

- Postcode: WS11 1JN
- Registered manager: Giles, Alison
- Local authority: Staffordshire
- Region: West Midlands
- City: Cannock
- Last CQC check: 14/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-11-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-11-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-11-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-11-14
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-11-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-11-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-11-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-11-14

### Other

- Finding
  - Evidence: People were actively involved in service development through house meetings and suggestion boxes
  - Published: 2023-11-14
- Finding
  - Evidence: Strong multi-agency working with health professionals including community learning disability nurses and SaLT
  - Published: 2023-11-14
- Finding
  - Evidence: Regular audits, supervisions, team meetings and surveys supported continuous improvement
  - Published: 2023-11-14
- Finding
  - Evidence: Open and inclusive management culture with approachable registered managers who led by example
  - Published: 2023-11-14
- Finding
  - Evidence: Mental capacity assessments completed in line with MCA with people empowered to make decisions
  - Published: 2023-11-14
- Finding
  - Evidence: Staff were well trained, with thorough inductions and annual refresher training
  - Published: 2023-11-14
- Finding
  - Evidence: Care plans were detailed, person-centred and reflected individual routines and preferences
  - Published: 2023-11-14

### responsive

- Finding
  - End of life care and support
  - Published: 2023-11-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-11-14
- Finding
  - Planning personalised care; supporting relationships, interests and activities
  - Published: 2023-11-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-14
- Finding
  - Using medicines safely
  - Published: 2023-11-14
- Finding
  - Staffing and recruitment
  - Published: 2023-11-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-14
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-11-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8417838965

HomeCare Compass is an independent guide and is not affiliated with the CQC.