# Morton Gardens LTD

*Operated by Morton Gardens Limited.*

Morton Gardens LTD is a CQC-regulated home-care agency in Wallington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/07/2024

## Practical info

- Postcode: SM6 8EW
- Registered manager: Jesudasan, Rose
- Local authority: Sutton
- Region: London
- City: Wallington
- Last CQC check: 04/Jul/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-09

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-09
- Finding
  - Supporting people to live healthier lives and access healthcare services; supporting people to eat and drink enough
  - Published: 2022-02-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-09
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-09

### Other

- Finding
  - Evidence: Registered manager promoted an open, transparent culture and communicated effectively with external professionals.
  - Published: 2022-02-09
- Finding
  - Evidence: Complaints procedure was appropriate; relatives expressed confidence in the registered manager's responsiveness.
  - Published: 2022-02-09
- Finding
  - Evidence: Staff supported people to access healthcare professionals and monitored nutrition and health needs proactively.
  - Published: 2022-02-09
- Finding
  - Evidence: Person-centred care plans detailed individual needs, preferences, health backgrounds and communication needs.
  - Published: 2022-02-09
- Finding
  - Evidence: Staff treated people with dignity and respect; relatives reported staff were kind, caring and understood people well.
  - Published: 2022-02-09
- Finding
  - Evidence: Sufficient staffing with long-serving staff providing consistency of care; robust recruitment checks in place.
  - Published: 2022-02-09
- Finding
  - Evidence: People's medicines were managed safely with robust GP-approved guidance, annual competency assessments and accurate stock records.
  - Published: 2022-02-09
- **governance** _(moderate)_
  - Evidence: these audits had not identified that the requirements of the Mental Capacity Act 2005 was not followed at all times which meant they did not know they needed to improve in this area.
  - Published: 2022-02-09
- **consent_capacity** _(critical)_
  - Evidence: The provider had not followed best interest processes in line with the MCA and arranged best interests meetings in relation to these decisions.
  - Published: 2022-02-09
- **consent_capacity** _(critical)_
  - Evidence: staff did not always conduct capacity assessments where it was believed people lacked capacity to make some specific decisions. These decisions included those relating to medicines and day to day finances.
  - Published: 2022-02-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-02-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-09
- Finding
  - Staffing and recruitment
  - Published: 2022-02-09
- Finding
  - Using medicines safely
  - Published: 2022-02-09
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2022-02-09

### well_led

- Finding
  - Promoting a positive culture; engaging people, staff and partners; working in partnership with others
  - Published: 2022-02-09
- Finding
  - Continuous learning and improving care; managers and staff being clear about their roles and regulatory requirements
  - Published: 2022-02-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8410948785

HomeCare Compass is an independent guide and is not affiliated with the CQC.