# Positive Steps Care & Support Ltd

*Operated by Positive Steps Care & Support Limited.*

Positive Steps Care & Support Ltd is a CQC-regulated home-care agency in Plymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/11/2021

## Practical info

- Postcode: PL7 4JH
- Registered manager: Vinecombe-Elliott, Dawn
- Local authority: Plymouth
- Region: South West
- City: Plymouth
- Last CQC check: 24/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-26

### Other

- Finding
  - Evidence: Positive organisational culture with open communication, staff supervision, debriefs, and a mental health first aid champion.
  - Published: 2023-04-26
- Finding
  - Evidence: Regular audits, spot checks, and quality surveys supported continuous improvement.
  - Published: 2023-04-26
- Finding
  - Evidence: Mental Capacity Act principles embedded throughout care records and practice.
  - Published: 2023-04-26
- Finding
  - Evidence: Effective multi-agency working with GPs, specialists, community nursing and local authorities.
  - Published: 2023-04-26
- Finding
  - Evidence: Strong person-centred culture with people involved in care planning, daily logs, and recruitment processes.
  - Published: 2023-04-26
- Finding
  - Evidence: Staff received broad training including condition-specific topics (epilepsy, diabetes, autism) and nationally recognised qualifications.
  - Published: 2023-04-26
- Finding
  - Evidence: Electronic medicine recording system enabled daily auditing and immediate alerting of errors.
  - Published: 2023-04-26
- Finding
  - Evidence: Consistent core staffing teams enabled trusting relationships; relatives praised structure and familiarity.
  - Published: 2023-04-26
- Finding
  - Evidence: Personalised risk assessments using least-restrictive approaches, including positive behaviour support plans and social stories.
  - Published: 2023-04-26
- Finding
  - Evidence: People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and reporting processes.
  - Published: 2023-04-26

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-26
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-04-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-26
- Finding
  - Using medicines safely
  - Published: 2023-04-26
- Finding
  - Staffing and recruitment
  - Published: 2023-04-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8399736130

HomeCare Compass is an independent guide and is not affiliated with the CQC.