# Hanwell Community Centre

*Operated by Support Direct Limited.*

Hanwell Community Centre is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/08/2023

## Practical info

- Postcode: W7 1PD
- Registered manager: Ojwang, Tom
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 11/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff spoke different languages to support people's communication preferences
  - Published: 2023-08-11
- Finding
  - Evidence: Registered manager worked in partnership with local authority and other health and social care professionals
  - Published: 2023-08-11
- Finding
  - Evidence: Positive culture with approachable management; regular feedback sought via surveys, spot checks and monitoring calls
  - Published: 2023-08-11
- Finding
  - Evidence: People and relatives involved in care planning; communication needs assessed and met
  - Published: 2023-08-11
- Finding
  - Evidence: Staff wore appropriate PPE and received infection control training
  - Published: 2023-08-11
- Finding
  - Evidence: Medicines managed safely with monthly audits, competency testing and care plan guidance
  - Published: 2023-08-11
- Finding
  - Evidence: Risks assessed prior to service commencement and updated when needs changed
  - Published: 2023-08-11
- Finding
  - Evidence: Clear safeguarding systems in place; staff trained to recognise and report abuse
  - Published: 2023-08-11
- **record_keeping** _(minor)_
  - Evidence: We saw there were discrepancies which indicated staff had attended calls at the wrong time, or not stayed for the agreed length of time.
  - Published: 2023-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-839911517

HomeCare Compass is an independent guide and is not affiliated with the CQC.