# Carepoint Services Ltd (Greenwich)

*Operated by Carepoint Services Limited.*

Carepoint Services Ltd (Greenwich) is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/09/2021

## Practical info

- Postcode: SE9 5DA
- Registered manager: Brown, Sarah
- Local authority: Greenwich
- Region: London
- City: Croydon
- Last CQC check: 03/Sep/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good communication with people and families via phone, email and text; feedback acted upon with written improvement plans.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective partnership working with healthcare professionals praised by a healthcare professional as 'amazing'.
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive quality monitoring through audits, spot checks, and monitoring visits with action taken on findings.
  - Published: 2021-10-30
- Finding
  - Evidence: Open and transparent leadership with duty of candour; accidents, incidents and complaints investigated and shared.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision, induction, and professional development opportunities for all staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong infection prevention and control practices with up-to-date PPE use and food hygiene training.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff treated people with dignity, respect and kindness, including culturally sensitive and equality-aware support.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care planning with people actively involved in writing their own care plans.
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent staffing allocation with advance rotas shared with people; relatives reported punctual visits.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medicines management with competency assessments, MAR records, and annual refresher training.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and staff were trained to recognise and escalate safeguarding concerns appropriately.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8398899063

HomeCare Compass is an independent guide and is not affiliated with the CQC.