# YourLife (Kenilworth)

*Operated by Yourlife Management Services Limited.*

YourLife (Kenilworth) is a CQC-regulated home-care agency in Kenilworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/03/2026

## Practical info

- Postcode: CV8 1RX
- Registered manager: Crawford, Dean
- Local authority: Warwickshire
- Region: West Midlands
- City: Kenilworth
- Last CQC check: 06/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-05-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-05-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-05-03

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2019-05-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-05-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-05-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-05-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-05-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-05-03

### Other

- Finding
  - Evidence: Staff felt valued, supported and well-supervised with regular individual meetings and observations of practice
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance included spot checks, care record audits, MAR checks, homeowner meetings and regular care reviews
  - Published: 2020-01-29
- Finding
  - Evidence: Approachable, experienced registered manager who provided visible leadership and supported staff development
  - Published: 2020-01-29
- Finding
  - Evidence: People had access to personal alarms and a call system for assistance outside scheduled visits
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans regularly reviewed and updated, reflecting individual preferences and needs
  - Published: 2020-01-29
- Finding
  - Evidence: Continuity of care from a small, consistent staff team who knew people well and built positive relationships
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager and staff demonstrated strong understanding of the Mental Capacity Act and gained consent before providing care
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received comprehensive induction, mandatory training and regular refresher updates
  - Published: 2020-01-29
- Finding
  - Evidence: Robust medication management with MAR sheet recording, competency checks and regular audits
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment procedures including DBS checks and employment references
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with flexible team working ensuring calls were never rushed
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff had a thorough understanding of safeguarding procedures and how to report concerns
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-05-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-05-03
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-05-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-05-03
- Finding
  - Preventing and controlling infection
  - Published: 2019-05-03
- Finding
  - Using medicines safely
  - Published: 2019-05-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-05-03
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2019-05-03
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2019-05-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-839772498

HomeCare Compass is an independent guide and is not affiliated with the CQC.