# Quality Lifestyle Ltd

Quality Lifestyle Ltd is a CQC-regulated home-care agency in Plymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/11/2022

## Practical info

- Postcode: PL6 8AL
- Registered manager: Drury, Andre
- Local authority: Plymouth
- Region: South West
- City: Plymouth
- Last CQC check: 11/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-11

### Other

- Finding
  - Evidence: Electronic care planning system provided clear oversight of care calls, medication delivery and task completion.
  - Published: 2022-11-11
- Finding
  - Evidence: Positive feedback from relatives and staff about leadership availability, approachability and knowledge.
  - Published: 2022-11-11
- Finding
  - Evidence: Service worked effectively in partnership with occupational therapists, GPs, relatives and social care professionals.
  - Published: 2022-11-11
- Finding
  - Evidence: Registered manager demonstrated clear knowledge of regulatory responsibilities including duty of candour and statutory notifications.
  - Published: 2022-11-11
- Finding
  - Evidence: People were supported to make choices and maintain independence in all aspects of daily life.
  - Published: 2022-11-11
- Finding
  - Evidence: Staff received relevant training including epilepsy, autism, depression and first aid, and completed structured inductions.
  - Published: 2022-11-11
- Finding
  - Evidence: Care records were personalised, detailed with goals and outcomes, and kept up to date as needs changed.
  - Published: 2022-11-11
- Finding
  - Evidence: Staff knew people well and understood how to protect them from abuse; relatives confirmed people felt safe.
  - Published: 2022-11-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-11
- Finding
  - Using medicines safely
  - Published: 2022-11-11
- Finding
  - Staffing and recruitment
  - Published: 2022-11-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-11
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8390783506

HomeCare Compass is an independent guide and is not affiliated with the CQC.