# The Firs Home Care Ltd

The Firs Home Care Ltd is a CQC-regulated home-care agency in Chippenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/11/2021

## Practical info

- Postcode: SN15 3RS
- Registered manager: Joyce, Molly Anne
- Local authority: Wiltshire
- Region: South West
- City: Chippenham
- Last CQC check: 26/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting privacy, dignity and independence
  - Published: 2022-10-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-27
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-10-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-27

### Other

- Finding
  - Evidence: Full compliance with the Accessible Information Standard and effective MCA/best interest decision-making
  - Published: 2022-10-27
- Finding
  - Evidence: Effective engagement through monthly newsletters, welfare calls and proactive community support (e.g. delivering hot meals during local power failure)
  - Published: 2022-10-27
- Finding
  - Evidence: Regular audits covering training, quality, supervision, medication and policies; spot checks and care record audits
  - Published: 2022-10-27
- Finding
  - Evidence: Robust recruitment with DBS, references, work history and ID checks; sufficient staffing and ongoing recruitment
  - Published: 2022-10-27
- Finding
  - Evidence: Person-centred 'Golden Outcomes' approach supporting independence and personal goals (e.g. one person progressing to independent living and voluntary work)
  - Published: 2022-10-27
- Finding
  - Evidence: Strong infection prevention and control, including plentiful PPE and weekly COVID-19 testing for staff
  - Published: 2022-10-27
- Finding
  - Evidence: Comprehensive and varied staff training, including specialist training (PEG feeding, epilepsy medicines), with regular supervision and annual appraisal
  - Published: 2022-10-27
- Finding
  - Evidence: Electronic medicines recording and monitoring system with alerts to the registered manager when steps are missed, increasing accuracy
  - Published: 2022-10-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-27
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-10-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-27
- Finding
  - Using medicines safely
  - Published: 2022-10-27
- Finding
  - Staffing and recruitment
  - Published: 2022-10-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-27
- Finding
  - Engaging and involving people, public and staff, considering equality characteristics
  - Published: 2022-10-27
- Finding
  - Managers and staff clear about roles; quality performance, risks, regulatory requirements and duty of candour
  - Published: 2022-10-27
- Finding
  - Promoting a positive, person-centred culture and continuous learning and improving care
  - Published: 2022-10-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8367272388

HomeCare Compass is an independent guide and is not affiliated with the CQC.