# Apex Prime Care - Hailsham

*Operated by Apex Prime Care Ltd.*

Apex Prime Care - Hailsham is a CQC-regulated home-care agency in Hailsham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 01/10/2022

## Practical info

- Postcode: BN27 2AE
- Registered manager: Reed, Jaqueline
- Local authority: East Sussex
- Region: South East
- City: Hailsham
- Last CQC check: 01/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-08

### Other

- Finding
  - Evidence: Staff treated people with dignity and respect, encouraging independence and positive risk-taking.
  - Published: 2022-11-08
- Finding
  - Evidence: Accidents and incidents reviewed for trends and lessons learned shared with all staff.
  - Published: 2022-11-08
- Finding
  - Evidence: Effective infection prevention and control measures with consistent PPE use reported by people and relatives.
  - Published: 2022-11-08
- Finding
  - Evidence: Positive working relationships with professionals and statutory partners, with clear and timely communication.
  - Published: 2022-11-08
- Finding
  - Evidence: Care plans included personalised sections ('About Me', 'What is important to me') capturing cultural, faith and communication needs.
  - Published: 2022-11-08
- Finding
  - Evidence: Comprehensive staff induction, regular supervision every three months, annual appraisals, and unannounced competency checks.
  - Published: 2022-11-08

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-08
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-11-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-08
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-08
- Finding
  - Using medicines safely
  - Published: 2022-11-08
- Finding
  - Staffing and recruitment
  - Published: 2022-11-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-08
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8367032017

HomeCare Compass is an independent guide and is not affiliated with the CQC.