# Phemacare Ltd

Phemacare Ltd is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 31/05/2023

## Practical info

- Postcode: B32 2AL
- Registered manager: Dawud, Morenikeji
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 31/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: DBS checks had been obtained for all staff
  - Published: 2023-06-08
- Finding
  - Evidence: Registered manager was open to working with external agencies and understood statutory notification duties
  - Published: 2023-06-08
- Finding
  - Evidence: Provider held reviews and telephone surveys to seek feedback from people
  - Published: 2023-06-08
- Finding
  - Evidence: Provider took immediate action to update care plans and re-check right to work information following inspection
  - Published: 2023-06-08
- Finding
  - Evidence: Staff knew people well and people said they were happy with the care provided
  - Published: 2023-06-08
- Finding
  - Evidence: People confirmed staff wore correct PPE during calls
  - Published: 2023-06-08
- Finding
  - Evidence: Staff adhered to infection control procedures and all 4 checked staff had received infection control training
  - Published: 2023-06-08
- Finding
  - Evidence: Staff had completed safeguarding training and felt able to raise concerns
  - Published: 2023-06-08
- **incident_learning** _(minor)_
  - Evidence: There were no records of any accidents or incidents, therefore we were not able to check records to see what action had been taken in response.
  - Published: 2023-06-08
- **safeguarding** _(moderate)_
  - Evidence: 2 staff we spoke with were not clear on the action to take if they needed to raise concerns externally.
  - Published: 2023-06-08
- **missed_or_late_visits** _(moderate)_
  - Evidence: Over the last 12 months the provider had received 12 complaints about call times... some calls were shorter than the agreed length of time.
  - Published: 2023-06-08
- **care_planning** _(moderate)_
  - Evidence: Care plans and risk assessments did not give clear and detailed instruction to staff on how to provide safe care and support.
  - Published: 2023-06-08
- **medication_management** _(moderate)_
  - Evidence: One person needed staff to apply a prescribed cream. This information had not been recorded... Care plans did not include required information about what medicines people were taking and why.
  - Published: 2023-06-08
- **record_keeping** _(critical)_
  - Evidence: The employment application form for 1 member of staff had not been fully completed and there was no record of their employment history.
  - Published: 2023-06-08
- **governance** _(critical)_
  - Evidence: Systems in place to assess, monitor and improve the quality and safety of the services provided were not always effective. This was a continued breach of regulation 17 (Good Governance)
  - Published: 2023-06-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-08
- Finding
  - Using medicines safely
  - Published: 2023-06-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-08
- Finding
  - Staffing and recruitment
  - Published: 2023-06-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-08
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-08
- Finding
  - Continuous learning and improving care
  - Published: 2023-06-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8366376267

HomeCare Compass is an independent guide and is not affiliated with the CQC.