# Headway Suffolk and Norfolk ltd

*Operated by Headway Suffolk and Norfolk LTD.*

Headway Suffolk and Norfolk ltd is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 24/09/2022

## Practical info

- Postcode: IP3 9FJ
- Registered manager: Burridge, Michelle
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 24/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-24
- Finding
  - Supporting people to eat and drink enough; access healthcare; staff working with other agencies
  - Published: 2022-09-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-24

### Other

- Finding
  - Evidence: Effective partnership working with health, social care professionals and police (e.g. supporting a 'cuckoo' safeguarding situation)
  - Published: 2022-09-24
- Finding
  - Evidence: Accessible communication formats (easy read, pictures, braille, audio) in line with the Accessible Information Standard
  - Published: 2022-09-24
- Finding
  - Evidence: Promotion of independence through initiatives such as the 'eat well' cookery club and Headway Suffolk ID cards
  - Published: 2022-09-24
- Finding
  - Evidence: Effective infection prevention and control practices, including PPE use and welcome tote bags for visitors
  - Published: 2022-09-24
- Finding
  - Evidence: Strong staff training including Care Certificate, brain injury/neurological condition training, and ongoing supervision/appraisal
  - Published: 2022-09-24
- Finding
  - Evidence: Robust recruitment including DBS checks and references; no missed visits since service began
  - Published: 2022-09-24
- Finding
  - Evidence: Safe medication management with effective monitoring and error identification processes
  - Published: 2022-09-24
- Finding
  - Evidence: Person-centred care planning with people fully involved as equal partners in shaping goals and outcomes
  - Published: 2022-09-24
- Finding
  - Evidence: Dynamic, person-centred leadership that drives high-quality outcomes and innovative initiatives (e.g. 'Brainy Dogs' project, Neuro conference)
  - Published: 2022-09-24
- Finding
  - Evidence: Exceptionally caring staff who form positive, meaningful relationships with people and their families
  - Published: 2022-09-24

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-24
- Finding
  - Supporting people to develop and maintain relationships and avoid social isolation
  - Published: 2022-09-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-24
- Finding
  - Using medicines safely
  - Published: 2022-09-24
- Finding
  - Staffing and recruitment
  - Published: 2022-09-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-09-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-24

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-09-24
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-09-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8343808875

HomeCare Compass is an independent guide and is not affiliated with the CQC.