# PSA Home Care Ltd

PSA Home Care Ltd is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/12/2024

## Practical info

- Postcode: B29 6QL
- Registered manager: Modi, Chiragkumar
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 19/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views; respecting privacy, dignity and independence
  - Published: 2022-05-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-07
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-05-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-07

### Other

- Finding
  - Evidence: Registered manager engaged with local authority/NHS workshops for continuous learning
  - Published: 2022-05-07
- Finding
  - Evidence: Person's protected characteristics under the Equality Act considered in assessments
  - Published: 2022-05-07
- Finding
  - Evidence: Effective quality assurance systems with audits and action plans
  - Published: 2022-05-07
- Finding
  - Evidence: Effective infection prevention and control with ample PPE provision
  - Published: 2022-05-07
- Finding
  - Evidence: Comprehensive, personalised care plans reviewed at least every six months
  - Published: 2022-05-07
- Finding
  - Evidence: Monthly supervision meetings and supportive management culture with 'open door' policy
  - Published: 2022-05-07
- Finding
  - Evidence: Staff received appropriate training including the Care Certificate and MCA/DoLS training
  - Published: 2022-05-07
- Finding
  - Evidence: Detailed risk assessments and environmental risk assessments in place
  - Published: 2022-05-07
- Finding
  - Evidence: Robust safe recruitment practices including DBS checks and references
  - Published: 2022-05-07
- Finding
  - Evidence: Positive feedback from relative: staff described as supportive, caring and compassionate
  - Published: 2022-05-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-07
- Finding
  - Staffing and recruitment
  - Published: 2022-05-07
- Finding
  - Using medicines safely
  - Published: 2022-05-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-07

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-05-07
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-05-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8326168146

HomeCare Compass is an independent guide and is not affiliated with the CQC.