# NFC Health & Social Care Ltd

*Operated by NFC Health & Social Care Limited.*

NFC Health & Social Care Ltd is a CQC-regulated home-care agency in St. Helens.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/08/2022

## Practical info

- Postcode: WA10 3BZ
- Registered manager: Matthews, Danielle
- Local authority: St. Helens
- Region: North West
- City: St. Helens
- Last CQC check: 26/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-26
- Finding
  - Ensuring people are well treated and supported; respecting equality, diversity, privacy and dignity
  - Published: 2022-08-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-26
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-08-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-26

### Other

- Finding
  - Evidence: Open, person-centred culture with regular staff meetings, surveys and partnership working
  - Published: 2022-08-26
- Finding
  - Evidence: Strong governance with audits, observations of practice and competency assessments driving continuous improvement
  - Published: 2022-08-26
- Finding
  - Evidence: Staff working within MCA principles; consent obtained before providing care
  - Published: 2022-08-26
- Finding
  - Evidence: Person-centred care plans including life histories, oral health and communication needs
  - Published: 2022-08-26
- Finding
  - Evidence: Nurse consultant providing tailored training (e.g. catheter care, PEG feeding) and advice
  - Published: 2022-08-26
- Finding
  - Evidence: Safe recruitment processes with pre-employment checks; sufficient staff to complete calls on time
  - Published: 2022-08-26
- Finding
  - Evidence: Safeguarding training completed and staff knew how to respond to concerns of abuse
  - Published: 2022-08-26
- Finding
  - Evidence: Medicines managed safely by staff trained in administration with regular competency assessments
  - Published: 2022-08-26
- Finding
  - Evidence: Risks to people's health and well-being assessed with detailed plans and up-to-date guidance for staff
  - Published: 2022-08-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-26
- Finding
  - Planning personalised care to ensure choice and control and meet needs and preferences
  - Published: 2022-08-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-26
- Finding
  - Staffing and recruitment
  - Published: 2022-08-26
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-08-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-08-26

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-26
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-26
- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-08-26
- Finding
  - Promoting a positive, person-centred culture; clarity of roles and regulatory requirements
  - Published: 2022-08-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8325774106

HomeCare Compass is an independent guide and is not affiliated with the CQC.