# SAI Infinity Care

*Operated by S.A.I Infinity Care Ltd.*

SAI Infinity Care is a CQC-regulated home-care agency in Caterham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2022

## Practical info

- Postcode: CR3 5QX
- Registered manager: Patel, Sacha
- Local authority: Surrey
- Region: South East
- City: Caterham
- Last CQC check: 06/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-06
- Finding
  - Supporting people to eat and drink enough; access healthcare services
  - Published: 2022-07-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-06

### Other

- Finding
  - Evidence: Strong engagement with families, tenants meetings, and partnership working with advocacy/local authority
  - Published: 2022-07-06
- Finding
  - Evidence: Effective governance with regular audits and visible, approachable management
  - Published: 2022-07-06
- Finding
  - Evidence: Accessible Information Standard followed with individual communication plans
  - Published: 2022-07-06
- Finding
  - Evidence: Warm, kind and respectful caring culture with people well-matched to support workers
  - Published: 2022-07-06
- Finding
  - Evidence: Good MCA practice with staff consistently seeking consent and offering choices
  - Published: 2022-07-06
- Finding
  - Evidence: Person-centred, strengths-based support plans promoting independence
  - Published: 2022-07-06
- Finding
  - Evidence: Robust recruitment with full DBS checks and structured induction with shadowing
  - Published: 2022-07-06
- Finding
  - Evidence: Safe medicines management including STOMP principles for people with learning disabilities
  - Published: 2022-07-06
- Finding
  - Evidence: Comprehensive, personalised risk assessments and care plans (e.g. epilepsy guidance)
  - Published: 2022-07-06
- Finding
  - Evidence: Strong safeguarding culture with staff trained in induction and refresher sessions
  - Published: 2022-07-06

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-06
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-07-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-06
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-06

### safe

- Finding
  - Using medicines safely; Preventing and controlling infection
  - Published: 2022-07-06
- Finding
  - Staffing and recruitment
  - Published: 2022-07-06
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-06

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-07-06
- Finding
  - Managers and staff understanding roles, quality performance, risks and continuous learning
  - Published: 2022-07-06
- Finding
  - Promoting a positive, person-centred culture and duty of candour
  - Published: 2022-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8323754674

HomeCare Compass is an independent guide and is not affiliated with the CQC.