# Complete Care and Enablement Services

*Operated by Complete Care & Enablement Services Ltd.*

Complete Care and Enablement Services is a CQC-regulated home-care agency in Oldham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: OL8 3QL
- Registered manager: Woodcock, Michelle
- Local authority: Oldham
- Region: North West
- City: Oldham
- Last CQC check: 27/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-29
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-09-29
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-29
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-09-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-29

### Other

- Finding
  - Evidence: Strong involvement of people in recruitment, care planning and service development
  - Published: 2022-09-29
- Finding
  - Evidence: Exceptional support to maintain family relationships, including during COVID-19, and tailored community activities
  - Published: 2022-09-29
- Finding
  - Evidence: Innovative leadership including '100 Voices' AAC project and partnership with local authorities on Positive Behavioural Support
  - Published: 2022-09-29
- Finding
  - Evidence: Robust quality assurance framework, duty of candour culture, and reflective incident learning
  - Published: 2022-09-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-29
- Finding
  - Support to follow interests and to take part in activities that are socially and culturally relevant to them
  - Published: 2022-09-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-09-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-29
- Finding
  - Using medicines safely
  - Published: 2022-09-29
- Finding
  - Staffing and recruitment
  - Published: 2022-09-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-29

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-09-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care
  - Published: 2022-09-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8319747890

HomeCare Compass is an independent guide and is not affiliated with the CQC.