# Pathways of Hope

*Operated by Pathways of Hope Ltd.*

Pathways of Hope is a CQC-regulated home-care agency in Chichester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: PO19 7GD
- Registered manager: Otunuga, Adebukola
- Local authority: West Sussex
- Region: South East
- City: Chichester
- Last CQC check: 30/Jun/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to eat and drink; access healthcare services; staff working with other agencies
  - Published: 2023-06-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-14
- Finding
  - Assessing people's needs and delivering care in line with standards
  - Published: 2023-01-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2023-01-21
- Finding
  - Staff support: induction, training, skills and experience (Regulation 18)
  - Published: 2023-01-21

### Other

- Finding
  - Evidence: Effective partnership working with district nurses, OTs, social workers and commissioning authorities
  - Published: 2023-06-14
- Finding
  - Evidence: Regular staff supervisions, monthly team meetings and positive satisfaction survey feedback received
  - Published: 2023-06-14
- Finding
  - Evidence: Provider proactively sought external advice, visited other care providers and attended care show to learn and improve
  - Published: 2023-06-14
- Finding
  - Evidence: Risks identified, assessed and managed safely with detailed care plans guiding staff on mitigation
  - Published: 2023-06-14
- Finding
  - Evidence: Consent to care and treatment gained lawfully with MCA training completed by staff and documented in care plans
  - Published: 2023-06-14
- Finding
  - Evidence: Medicines managed safely with staff completing Level 1 and 2 training and annual competency assessments
  - Published: 2023-06-14
- Finding
  - Evidence: Safe recruitment processes implemented with all necessary checks including DBS completed across 5 reviewed staff files
  - Published: 2023-06-14
- **person_centred_care** _(minor)_
  - Evidence: I think the company leaves a lot to be desired, but the carers are very good. The company has been disorganised, but they have got better lately
  - Published: 2023-06-14
- **leadership** _(moderate)_
  - Evidence: service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care
  - Published: 2023-06-14
- **staff_competency** _(moderate)_
  - Evidence: One staff member didn't know how to change a catheter bag, and I had to tell them
  - Published: 2023-06-14
- **care_planning** _(moderate)_
  - Evidence: I still haven't received my care plan. It's meant to be arriving any time soon
  - Published: 2023-06-14
- **governance** _(moderate)_
  - Evidence: more work needs to be done with regard to the completion of care plans, risk assessments, and audits
  - Published: 2023-06-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-14
- Finding
  - Using medicines safely
  - Published: 2023-06-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-14
- Finding
  - Staffing and recruitment; Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-14
- Finding
  - Managers and staff being clear about roles; quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-06-14
- Finding
  - Working in partnership with others
  - Published: 2023-01-21
- Finding
  - Engaging and involving people using the service
  - Published: 2023-01-21
- Finding
  - Governance and oversight / Good governance (Regulation 17)
  - Published: 2023-01-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8317268432

HomeCare Compass is an independent guide and is not affiliated with the CQC.