# Allcare

*Operated by All Care Plus Limited.*

Allcare is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 01/10/2022

## Practical info

- Postcode: CO3 4NW
- Registered manager: Osborn, Amanda
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 01/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Approachable management responsive to complaints and concerns
  - Published: 2022-10-01
- Finding
  - Evidence: Improvements made since last inspection in promptness of calls and communication about delays
  - Published: 2022-10-01
- Finding
  - Evidence: Effective partnership working with local authority, district nurses, hospice and MS team
  - Published: 2022-10-01
- Finding
  - Evidence: Open and transparent approach with duty of candour, including formal apologies
  - Published: 2022-10-01
- Finding
  - Evidence: Good infection prevention and control practices with appropriate PPE use
  - Published: 2022-10-01
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references
  - Published: 2022-10-01
- Finding
  - Evidence: Medicines were managed safely with training and routine spot checks
  - Published: 2022-10-01
- Finding
  - Evidence: People reported feeling safe and well cared for by regular, familiar staff
  - Published: 2022-10-01
- **communication_with_families** _(minor)_
  - Evidence: people and relatives spoken with said they did not remember completing any feedback forms.
  - Published: 2022-10-01
- **staffing_levels** _(moderate)_
  - Evidence: Recent staffing issues had impacted on people receiving their allotted calls.
  - Published: 2022-10-01
- **missed_or_late_visits** _(minor)_
  - Evidence: confirmed the majority of people received their calls on time, with 29% of calls being 15-45 minutes late.
  - Published: 2022-10-01
- **record_keeping** _(moderate)_
  - Evidence: Copies of people's MAR charts were provided, but there was no analysis of these records to ensure they were being competed correctly.
  - Published: 2022-10-01
- **governance** _(moderate)_
  - Evidence: The two most recent audits conducted by the registered manager dated July and August 2022 focused on recent staffing issues and action taken but did not include an effective review of other areas
  - Published: 2022-10-01
- **governance** _(moderate)_
  - Evidence: Review of the governance arrangements to assess and monitor the quality and safety of the service found these needed developing to ensure they were effective at identifying and driving improvement
  - Published: 2022-10-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-01
- Finding
  - Using medicines safely
  - Published: 2022-10-01
- Finding
  - Staffing and recruitment
  - Published: 2022-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-01
- Finding
  - Duty of candour
  - Published: 2022-10-01
- Finding
  - Continuous learning and improving care
  - Published: 2022-10-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-01
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8301903483

HomeCare Compass is an independent guide and is not affiliated with the CQC.