# Nurse Plus UK - Hastings

*Operated by Nurse Plus and Carer Plus (UK) Limited.*

Nurse Plus UK - Hastings is a CQC-regulated home-care agency in Hastings.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/06/2022

## Practical info

- Postcode: TN34 3AA
- Registered manager: Davis, Kayleigh
- Local authority: East Sussex
- Region: South East
- City: Hastings
- Last CQC check: 17/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-06-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-17

### Other

- Finding
  - Evidence: Proactive infection control with adequate PPE supply and COVID-19 risk assessments
  - Published: 2022-06-17
- Finding
  - Evidence: MCA principles understood and capacity assessments completed
  - Published: 2022-06-17
- Finding
  - Evidence: Staff received regular supervision and staff meetings; newsletter introduced
  - Published: 2022-06-17
- Finding
  - Evidence: Quality assurance audits providing clear oversight with planned improvements
  - Published: 2022-06-17
- Finding
  - Evidence: Complaints and concerns investigated and responded to promptly with learning taken forward
  - Published: 2022-06-17
- Finding
  - Evidence: Person-centred care plans capturing life history, hobbies and preferences
  - Published: 2022-06-17
- Finding
  - Evidence: Strong partnership working with GPs, community nurses, social workers and local authority teams
  - Published: 2022-06-17
- Finding
  - Evidence: Two-day mandatory induction training with face-to-face trainer employed by provider
  - Published: 2022-06-17
- Finding
  - Evidence: Medicines audited regularly with staff competency assessments and training
  - Published: 2022-06-17
- Finding
  - Evidence: Detailed risk assessments completed before care commenced (falls, choking, self-neglect, pets)
  - Published: 2022-06-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-17
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-17
- Finding
  - Using medicines safely
  - Published: 2022-06-17
- Finding
  - Staffing and recruitment
  - Published: 2022-06-17
- Finding
  - Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-06-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8279455726

HomeCare Compass is an independent guide and is not affiliated with the CQC.