# Staying at Home Care

*Operated by Mr Ben Edward Maynard.*

Staying at Home Care is a CQC-regulated home-care agency in West Byfleet.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 11/01/2019

## Practical info

- Postcode: KT14 6DY
- Local authority: Surrey
- Region: South East
- City: West Byfleet
- Last CQC check: 11/Jan/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The management team held relevant qualifications including NVQ Level 5 in Health and Social Care.
  - Published: 2021-10-30
- Finding
  - Evidence: An electronic login system alerted management within ten minutes if a care worker had not arrived at a visit.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality monitoring included annual satisfaction surveys for people using the service and for staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and developed with involvement from people and their relatives.
  - Published: 2021-10-30
- Finding
  - Evidence: The agency worked co-operatively with families and proactively identified changes in people's health needs.
  - Published: 2021-10-30
- Finding
  - Evidence: The management team conducted spot checks at varied times including evenings and weekends to monitor care quality.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were kind, caring and respectful, treating people with dignity and maintaining their privacy during personal care.
  - Published: 2021-10-30
- Finding
  - Evidence: The service offered exceptional flexibility, allowing people to extend, shorten, cancel or add visits at short notice with no cancellation fees.
  - Published: 2021-10-30
- Finding
  - Evidence: People received consistent care from regular, familiar care workers who knew their needs well.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff had never missed a visit and the agency proactively contacted people if a care worker was running late.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective multi-professional working relationships, attendance at local care forums and timely CQC notifications
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to maintain independence and maximum choice and control in line with MCA principles
  - Published: 2021-10-30
- Finding
  - Evidence: Quality monitoring systems including infection control audits, medicines audits and observations of staff practice
  - Published: 2021-10-30
- Finding
  - Evidence: Manager and provider maintained close personal contact with all people using the service, resolving concerns before escalation
  - Published: 2021-10-30
- Finding
  - Evidence: Effective end-of-life care coordination, including arranging professional assessments and increasing visit frequency as needed
  - Published: 2021-10-30
- Finding
  - Evidence: Strong supervision and induction programme with shadow visits and regular one-to-one sessions
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines managed safely with manager competency observations and regular auditing of administration records
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, references, proof of identity and face-to-face interviews
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent staffing with people receiving care from familiar workers who matched their preferences and interests
  - Published: 2021-10-30
- Finding
  - Evidence: Highly personalised and responsive service, with staff responding quickly to emergencies including falls and unexpected changes in need
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-826904987

HomeCare Compass is an independent guide and is not affiliated with the CQC.