# P & B Shadwell Ltd

P & B Shadwell Ltd is a CQC-regulated home-care agency in Haverhill.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2022

## Practical info

- Postcode: CB9 7LR
- Registered manager: Shadwell, Portia
- Local authority: Suffolk
- Region: East
- City: Haverhill
- Last CQC check: 08/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-08
- Finding
  - Supporting people to eat and drink and access healthcare services
  - Published: 2022-07-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-08

### Other

- Finding
  - Evidence: Effective partnership working with healthcare professionals including district nurses
  - Published: 2022-07-08
- Finding
  - Evidence: Open, transparent culture with approachable and supportive management team
  - Published: 2022-07-08
- Finding
  - Evidence: Person-centred care respecting preferences such as gender of carers, dignity and privacy
  - Published: 2022-07-08
- Finding
  - Evidence: Strong infection prevention and control practices with appropriate PPE use
  - Published: 2022-07-08
- Finding
  - Evidence: Staff received required training, induction, Care Certificate, supervisions and appraisals
  - Published: 2022-07-08
- Finding
  - Evidence: Robust recruitment checks including references and DBS checks
  - Published: 2022-07-08
- Finding
  - Evidence: Safe medication administration with regular monitoring and effective error identification processes
  - Published: 2022-07-08
- Finding
  - Evidence: People received care visits on time, for agreed duration, from staff they knew, with no reported missed visits since the service started
  - Published: 2022-07-08
- **governance** _(minor)_
  - Evidence: The registered manager was aware of the need to put in place a formal quality assurance system. They told us that were developing a survey questionnaire for all the stakeholders to give their views
  - Published: 2022-07-08
- **record_keeping** _(minor)_
  - Evidence: We discussed with the registered manager that people's daily records were task focused and did not consistently reflect people's mood and social well-being.
  - Published: 2022-07-08

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-08
- Finding
  - Using medicines safely
  - Published: 2022-07-08
- Finding
  - Staffing and recruitment
  - Published: 2022-07-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-08

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-07-08
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-07-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8248432835

HomeCare Compass is an independent guide and is not affiliated with the CQC.