# N-Able Support Services

*Operated by Ms Louisa Margaret Barreto-Lyons.*

N-Able Support Services is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/06/2019

## Practical info

- Postcode: L1 0AB
- Registered manager: Stone, Glen
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 19/Jun/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred approach and independence
  - Published: 2021-10-30
- Finding
  - Treating people with dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Staff supervision and support
  - Published: 2021-10-30
- Finding
  - Staff training and competency
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Improvements had been made since the July 2014 inspection in safeguarding, recruitment and records
  - Published: 2021-10-30
- Finding
  - Evidence: Processes were in place for monitoring and learning from incidents and accidents
  - Published: 2021-10-30
- Finding
  - Evidence: Staffing levels were appropriate and staff arrived on time and stayed for the full duration of calls
  - Published: 2021-10-30
- Finding
  - Evidence: A member of staff learnt words in a person's second language to improve communication
  - Published: 2021-10-30
- Finding
  - Evidence: Staff felt well supported by the registered provider through weekly meetings and regular one-to-one contact
  - Published: 2021-10-30
- Finding
  - Evidence: People's healthcare needs were understood and staff liaised appropriately with health professionals
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were kind, caring and treated people with dignity, respect and patience
  - Published: 2021-10-30
- Finding
  - Evidence: People received care from the same consistent staff who knew them well and had built positive relationships
  - Published: 2021-10-30
- Finding
  - Evidence: Staff had completed safeguarding training and were confident about recognising and reporting abuse
  - Published: 2021-10-30
- **person_centred_care** _(minor)_
  - Evidence: there was no formal process in place to capture people's feedback
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: checks to monitor the quality of the service however a record detailing what checks had been carried out and the outcome of them was not always maintained
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: tick boxes were used to indicate a particular area of need, however there was little information describing how the need was to be met
  - Published: 2021-10-30
- **medication_management** _(moderate)_
  - Evidence: items of medication for one person had been handwritten onto the persons MAR but had not been signed by two members of staff to ensure the accuracy of the information
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: items of medication which was prescribed for the person to be taken 'when required' had not been entered onto their MAR sheet
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and needs assessment
  - Published: 2021-10-30

### safe

- Finding
  - Infection prevention and control
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Safe recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and staff management
  - Published: 2021-10-30
- Finding
  - Record keeping and quality monitoring
  - Published: 2021-10-30
- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2019-06-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-824256823

HomeCare Compass is an independent guide and is not affiliated with the CQC.