# Dimensions Teesside Domiciliary Care Office

*Operated by Dimensions (UK) Limited.*

Dimensions Teesside Domiciliary Care Office is a CQC-regulated home-care agency in Darlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 31/07/2021

## Practical info

- Postcode: DL3 0PH
- Registered manager: Taylor, Brendan
- Local authority: Darlington
- Region: North East
- City: Darlington
- Last CQC check: 31/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-02-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-02-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-02-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-02-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-02-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-02-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-02-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-02-27

### Other

- Finding
  - Evidence: Continuous learning culture with provider-level group proactively reviewing incidents.
  - Published: 2025-02-27
- Finding
  - Evidence: Infection prevention and control systems effective, with appropriate PPE use.
  - Published: 2025-02-27
- Finding
  - Evidence: Accessible information and advocacy support in place to ensure people's voices were heard.
  - Published: 2025-02-27
- Finding
  - Evidence: Effective multi-disciplinary working with external professionals praised for transparency and problem-solving.
  - Published: 2025-02-27
- Finding
  - Evidence: Support plans co-produced with people, strongly reflecting individual preferences, objectives and goals.
  - Published: 2025-02-27
- Finding
  - Evidence: Robust quality assurance systems with proactive identification and resolution of issues.
  - Published: 2025-02-27
- Finding
  - Evidence: Staff received regular supervision, appraisal and training; high staff morale and retention culture evidenced.
  - Published: 2025-02-27

### responsive

- Finding
  - End of life care and support
  - Published: 2025-02-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-02-27
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2025-02-27
- Finding
  - Meeting people's communication needs
  - Published: 2025-02-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-02-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-02-27
- Finding
  - Preventing and controlling infection
  - Published: 2025-02-27
- Finding
  - Using medicines safely
  - Published: 2025-02-27
- Finding
  - Staffing and recruitment
  - Published: 2025-02-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-02-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-02-27

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2025-02-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-02-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-02-27
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2025-02-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8238437774

HomeCare Compass is an independent guide and is not affiliated with the CQC.