# Real PCS Warwickshire

*Operated by Real PCS Limited.*

Real PCS Warwickshire is a CQC-regulated home-care agency in Nuneaton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/04/2021

## Practical info

- Postcode: CV10 0LR
- Registered manager: Carr, Joanne
- Local authority: Warwickshire
- Region: West Midlands
- City: Nuneaton
- Last CQC check: 15/Apr/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-06-14
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-06-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-06-14

### effective

- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2024-06-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-06-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-06-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-06-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-06-14

### Other

- Finding
  - Evidence: Quality monitoring systems including audits of medicines, care records and daily records with action plans.
  - Published: 2024-06-14
- Finding
  - Evidence: Accessible complaints information provided in easy read and large print formats.
  - Published: 2024-06-14
- Finding
  - Evidence: High family satisfaction with service rated '10 out of 10' by six relatives in January 2021.
  - Published: 2024-06-14
- Finding
  - Evidence: Robust recruitment checks and competency assessments for medicines administration.
  - Published: 2024-06-14
- Finding
  - Evidence: Open and approachable leadership with an 'on call' system providing 24-hour management support.
  - Published: 2024-06-14
- Finding
  - Evidence: Strong partnership working with healthcare professionals including GPs, district nurses and speech and language therapists.
  - Published: 2024-06-14

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-06-14
- Finding
  - End of life care and support
  - Published: 2024-06-14
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2024-06-14
- Finding
  - Meeting people's communication needs
  - Published: 2024-06-14
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-06-14

### safe

- Finding
  - Using medicines safely
  - Published: 2024-06-14
- Finding
  - Preventing and controlling infection
  - Published: 2024-06-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-06-14
- Finding
  - Staffing and recruitment
  - Published: 2024-06-14
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-06-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-06-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-06-14
- Finding
  - Continuous learning and improving care
  - Published: 2024-06-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-06-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-06-14
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2024-06-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8231722960

HomeCare Compass is an independent guide and is not affiliated with the CQC.