# Trix Medcare Limited Southend Branch

*Operated by Trix Medcare Ltd.*

Trix Medcare Limited Southend Branch is a CQC-regulated home-care agency in Southend-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/05/2023

## Practical info

- Postcode: SS3 0FQ
- Registered manager: Ogun, Olufolakemi
- Local authority: Essex
- Region: East
- City: Southend-on-sea
- Last CQC check: 16/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider was implementing an electronic monitoring system to improve real-time oversight as the service grew.
  - Published: 2023-05-16
- Finding
  - Evidence: The provider worked in partnership with healthcare professionals, who noted staff were quick to implement guidance.
  - Published: 2023-05-16
- Finding
  - Evidence: The registered manager maintained regular spot checks, monthly audits, and surveys to monitor quality and safety.
  - Published: 2023-05-16
- Finding
  - Evidence: The provider had robust safeguarding processes, risk assessments, and a complaints policy with documented outcomes.
  - Published: 2023-05-16
- Finding
  - Evidence: People and relatives consistently praised staff as kind, caring, and respectful, with positive feedback across all domains.
  - Published: 2023-05-16
- Finding
  - Evidence: Medicines were managed safely with staff training, competency checks, and regular audits by the registered manager.
  - Published: 2023-05-16
- Finding
  - Evidence: Staff were safely recruited, received induction including the Care Certificate, and underwent competency assessments before working independently.
  - Published: 2023-05-16
- Finding
  - Evidence: People were supported by a small, consistent staff team who arrived on time and were not rushed when providing care.
  - Published: 2023-05-16
- **staff_training** _(minor)_
  - Evidence: At the time of the inspection, staff had not received any specialised end of life care training.
  - Published: 2023-05-16
- **care_planning** _(minor)_
  - Evidence: some information about how to support people safely was only included in the summary of their care visits and not within people's specific risk assessments
  - Published: 2023-05-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8214103904

HomeCare Compass is an independent guide and is not affiliated with the CQC.