# The Oaks

*Operated by Joseph Rowntree Housing Trust.*

The Oaks is a CQC-regulated home-care agency in York.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: YO32 4DS
- Local authority: York
- Region: Yorkshire & Humberside
- City: York
- Last CQC check: 14/Jan/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-27
- Finding
  - Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence
  - Published: 2022-04-27

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-04-27
- Finding
  - Staff working with other agencies and supporting people to access healthcare
  - Published: 2022-04-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-27

### Other

- Finding
  - Evidence: Provider proactively sourced additional management support and created detailed action plans.
  - Published: 2023-01-27
- Finding
  - Evidence: People and relatives spoke positively about staff care and felt safe in the service.
  - Published: 2023-01-27
- Finding
  - Evidence: Accidents and incidents monitored with investigations completed to identify lessons learnt.
  - Published: 2023-01-27
- Finding
  - Evidence: Provider was open and honest throughout the inspection and reported safeguarding allegations to the local authority and CQC appropriately.
  - Published: 2023-01-27
- Finding
  - Evidence: Effective infection prevention and control measures across all assessed areas.
  - Published: 2023-01-27
- Finding
  - Evidence: Sufficient staffing levels observed; call bells answered promptly and safe recruitment practices followed.
  - Published: 2023-01-27
- Finding
  - Evidence: Medicines were stored, recorded and administered safely, with staff competency checks in place.
  - Published: 2023-01-27
- **medication_management** _(moderate)_
  - Evidence: Systems in place to monitor the management of medication had identified concerns relating to the PRN documentation, stock control and missed administration of medicines.
  - Published: 2023-01-27
- **safeguarding** _(moderate)_
  - Evidence: The provider had identified shortfalls with documentation and safeguarding at the service and was taking appropriate action to address this.
  - Published: 2023-01-27
- **leadership** _(critical)_
  - Evidence: At the time of our inspection there was not a registered manager in post.
  - Published: 2023-01-27
- **governance** _(moderate)_
  - Evidence: A number of changes in the management structure had impacted on the oversight of the service and staff morale.
  - Published: 2023-01-27
- **record_keeping** _(moderate)_
  - Evidence: Records relating to the administration of 'as and when' required [PRN] medicines were not always in place.
  - Published: 2023-01-27
- **care_planning** _(moderate)_
  - Evidence: people who were at risk of pressure area care had no care plans in place to inform staff how to manage the risks.
  - Published: 2023-01-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-27
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2022-04-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-27
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-27
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-27
- Finding
  - Duty of candour
  - Published: 2022-04-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8208474328

HomeCare Compass is an independent guide and is not affiliated with the CQC.