# Knaresborough House

*Operated by Monarchy Care Services Ltd.*

Knaresborough House is a CQC-regulated home-care agency in Knaresborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/06/2023

## Practical info

- Postcode: HG5 0HW
- Registered manager: Scobioala, Doina
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Knaresborough
- Last CQC check: 30/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-30
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2023-06-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-30

### Other

- Finding
  - Evidence: Provider understood duty of candour responsibilities with evidence of how concerns were handled.
  - Published: 2023-06-30
- Finding
  - Evidence: Service worked in partnership with external professionals including district nurses, GPs and social workers.
  - Published: 2023-06-30
- Finding
  - Evidence: Staff treated people with dignity, respect and promoted independence; positive feedback from people and relatives.
  - Published: 2023-06-30
- Finding
  - Evidence: Governance and audit systems were strengthened; registered manager audited care records regularly.
  - Published: 2023-06-30
- Finding
  - Evidence: Complaints procedures were improved with better record keeping and effective follow-up.
  - Published: 2023-06-30
- Finding
  - Evidence: Care plans were person-centred, up to date and reflected people's individual needs, preferences and life history.
  - Published: 2023-06-30
- Finding
  - Evidence: Staff received regular supervision, appraisals, thorough induction and training including competency reviews.
  - Published: 2023-06-30
- Finding
  - Evidence: Risk assessments and incident/accident recording systems were improved and lessons learnt were shared with staff.
  - Published: 2023-06-30
- Finding
  - Evidence: Medicines were managed, recorded and administered safely following previous breach of regulation 12.
  - Published: 2023-06-30

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-30
- Finding
  - Planning personalised care to ensure people have choice and control; meeting communication needs
  - Published: 2023-06-30

### safe

- Finding
  - Staffing and recruitment
  - Published: 2023-06-30
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-30
- Finding
  - Assessing risk, safety monitoring and management; safeguarding; learning lessons when things go wrong
  - Published: 2023-06-30
- Finding
  - Using medicines safely
  - Published: 2023-06-30

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2023-06-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-30
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-06-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8182132191

HomeCare Compass is an independent guide and is not affiliated with the CQC.