# Guardian Angel Carers Worthing

*Operated by Guardian Angel Carers Ltd.*

Guardian Angel Carers Worthing is a CQC-regulated home-care agency in Worthing.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2021

## Practical info

- Postcode: BN12 4AD
- Registered manager: Brown, Kirstie
- Local authority: West Sussex
- Region: South East
- City: Worthing
- Last CQC check: 03/Aug/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-08-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-08-03
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-08-03

### Other

- Finding
  - Evidence: Positive organisational culture with open communication, staff recognition, and strong partnership working with community health professionals.
  - Published: 2021-08-03
- Finding
  - Evidence: Proactive governance including electronic monitoring of call times, regular care record audits, and responsive feedback and complaints systems.
  - Published: 2021-08-03
- Finding
  - Evidence: Strong end-of-life care provision, with flexible staffing, coordinated palliative support, and emotional support for staff working in this area.
  - Published: 2021-08-03
- Finding
  - Evidence: Effective safeguarding processes were in place; staff were confident in raising concerns and understood how to recognise and report abuse.
  - Published: 2021-08-03
- Finding
  - Evidence: Medication management was robust, with staff completing competency assessments, managers conducting regular audits and spot checks.
  - Published: 2021-08-03
- Finding
  - Evidence: Staff were well trained, supported through induction, Care Certificate, regular supervision and appraisals, and a new behaviour competency framework.
  - Published: 2021-08-03
- Finding
  - Evidence: People and relatives felt fully involved in risk assessments and care planning, with person-centred records capturing individual preferences and routines.
  - Published: 2021-08-03

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-08-03
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2021-08-03
- Finding
  - End of life care and support
  - Published: 2021-08-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2021-08-03
- Finding
  - Using medicines safely
  - Published: 2021-08-03
- Finding
  - Staffing and recruitment
  - Published: 2021-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-08-03

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2021-08-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-08-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-08-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8180213619

HomeCare Compass is an independent guide and is not affiliated with the CQC.