# Normanshire-Supported Living Services

*Operated by Normanshire Care Services Ltd.*

Normanshire-Supported Living Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/03/2023

## Practical info

- Postcode: E4 6ST
- Registered manager: Mensah, Kennedy
- Local authority: Waltham Forest
- Region: London
- City: London
- Last CQC check: 25/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-04

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-04
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-04

### Other

- Finding
  - Evidence: Infection control well managed with adequate PPE supplies and clear policies
  - Published: 2023-03-25
- Finding
  - Evidence: Cultural and spiritual needs embedded in care plans with staff recruited to reflect people's backgrounds
  - Published: 2023-03-25
- Finding
  - Evidence: Positive, open culture with approachable management and effective multi-disciplinary working
  - Published: 2023-03-25
- Finding
  - Evidence: Strong governance including monthly audits, unannounced spot checks, and quality assurance systems
  - Published: 2023-03-25
- Finding
  - Evidence: Effective use of assistive technology and easy-read formats to meet communication needs
  - Published: 2023-03-25
- Finding
  - Evidence: Robust safeguarding awareness among staff with clear escalation pathways
  - Published: 2023-03-25
- Finding
  - Evidence: Medicines managed safely with no gaps in administration records and accurate stock counts
  - Published: 2023-03-25
- Finding
  - Evidence: Person-centred care plans with detailed individual preferences, communication passports, and regular 6-monthly reviews involving relatives and advocates
  - Published: 2023-03-25
- Finding
  - Evidence: People supported to maintain cultural and religious practices and to take on paid job roles.
  - Published: 2022-04-04
- Finding
  - Evidence: Quality assurance audits undertaken by scheme managers and checked by the registered manager.
  - Published: 2022-04-04
- Finding
  - Evidence: Effective partnership working with health and social care professionals including SALT, psychiatrists and a learning disability pharmacist.
  - Published: 2022-04-04
- Finding
  - Evidence: Management team was visible, approachable and listened to staff and people; staff morale was high.
  - Published: 2022-04-04
- Finding
  - Evidence: Staff understood the Mental Capacity Act 2005 and recorded best interest decisions appropriately.
  - Published: 2022-04-04

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-04
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-04
- Finding
  - Planning personalised care to meet needs and preferences
  - Published: 2022-04-04

### safe

- Finding
  - Using medicines safely
  - Published: 2022-04-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-04-04
- Finding
  - Staffing and recruitment
  - Published: 2022-04-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8175761325

HomeCare Compass is an independent guide and is not affiliated with the CQC.