# Das Care Limited

Das Care Limited is a CQC-regulated home-care agency in Luton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/01/2025

## Practical info

- Postcode: LU3 3QB
- Registered manager: Nazar, Saima
- Local authority: Luton
- Region: East
- City: Luton
- Last CQC check: 24/Jan/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-09

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-09
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-09

### Other

- Finding
  - Evidence: All staff completed the Care Certificate and induction training
  - Published: 2022-08-09
- Finding
  - Evidence: Registered manager was open, honest, approachable and committed to duty of candour
  - Published: 2022-08-09
- Finding
  - Evidence: People and relatives described staff as kind, caring and respectful of dignity, privacy and independence
  - Published: 2022-08-09
- Finding
  - Evidence: Staff worked well with external professionals (GPs, physiotherapists, community nurses, SLTs)
  - Published: 2022-08-09
- Finding
  - Evidence: Staff trained in infection prevention and control with adequate PPE supplies
  - Published: 2022-08-09
- Finding
  - Evidence: Enough staff to meet care needs; people reported no missed calls and staff arrived on time
  - Published: 2022-08-09
- Finding
  - Evidence: Safe recruitment processes in place with criminal record checks and references obtained
  - Published: 2022-08-09
- Finding
  - Evidence: Staff received safeguarding training and understood how to report concerns internally and externally
  - Published: 2022-08-09
- **communication_with_families** _(minor)_
  - Evidence: The service did not currently provide information in different formats... they had not considered whether these people may have benefitted from information being provided to them in different formats.
  - Published: 2022-08-09
- **record_keeping** _(moderate)_
  - Evidence: The provider did not have a system in place to monitor care calls to ensure care was provided at the right time, for the correct duration and that no calls were missed.
  - Published: 2022-08-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-09
- Finding
  - Using medicines safely
  - Published: 2022-08-09
- Finding
  - Staffing and recruitment
  - Published: 2022-08-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8171192344

HomeCare Compass is an independent guide and is not affiliated with the CQC.