# Creative Support - Telford & Shropshire

*Operated by Creative Support Limited.*

Creative Support - Telford & Shropshire is a CQC-regulated home-care agency in Telford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/01/2023

## Practical info

- Postcode: TF4 2DQ
- Registered manager: Miller, Rebecca
- Local authority: Telford and Wrekin
- Region: West Midlands
- City: Telford
- Last CQC check: 13/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Proactive quality monitoring including daily checks of as required medicines
  - Published: 2023-01-13
- Finding
  - Evidence: CQC statutory notifications submitted appropriately, resolving previous breach of regulation 18
  - Published: 2023-01-13
- Finding
  - Evidence: Registered manager promoted an open, honest, person-centred culture
  - Published: 2023-01-13
- Finding
  - Evidence: Risk assessments in place and encouraged positive risk-taking to support independence
  - Published: 2023-01-13
- Finding
  - Evidence: Sufficient staffing levels with consistent staff who knew people well
  - Published: 2023-01-13
- Finding
  - Evidence: Safeguarding procedures were robust; staff understood how to recognise and report abuse
  - Published: 2023-01-13
- Finding
  - Evidence: Registered manager took immediate action to address medicine stock discrepancy, including redoing staff medicines competencies
  - Published: 2023-01-13
- **incident_learning** _(moderate)_
  - Evidence: where there had been medicines errors and the registered manager had implemented systems to reduce the risk of further occurrences, staff had failed to diligently follow these procedures
  - Published: 2023-01-13
- **medication_management** _(moderate)_
  - Evidence: staff had not diligently undertaken medicines checks implemented by the registered manager... discrepancy between the tablets stored in their cabinet and the stock count recorded
  - Published: 2023-01-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8169918745

HomeCare Compass is an independent guide and is not affiliated with the CQC.